Last updated: 2026
1. Company Information
The Mestra service is operated by: LLC “MESTRA”
Address: 127238, Moscow, Lokomotivny Proezd 21, building 5, premises 45/5
Russian Federation Tax ID (INN): 9713034182
KPP: 771301001
OGRN: 1267700073222
Contact email: mestra.chat@gmail.com

2. Information We Collect
We may collect the following types of information.
Account Information
When creating an account, we may collect:
• full name
• email address
• phone number
• calendar (optional)
Customer and CRM Data
Users of Mestra may store information about their customers, including:
• customer contact details
• lead information
• CRM records
• communication history
Files and Media
Users may upload or send files through the platform, including:
• images
• documents
• attachments
Technical Information
We may collect technical data such as:
• IP address
• browser type
• device information
• service usage data

3. User Accounts
To access certain features of the platform, users must create an account. Users agree to:
• provide accurate information during registration
• maintain the security of their account credentials
• not share account access with unauthorized third parties
Users are responsible for all activities conducted through their account.

4. Plans and Subscriptions
Mestra may offer several pricing plans. These may include:
• a free plan
• paid subscription plans
Available features may vary depending on the selected plan. Subscriptions may be billed on a monthly or yearly basis. Mestra reserves the right to modify pricing or subscription terms.

5. Plan Limitations
Depending on the selected plan, certain limitations may apply, including:
• number of users allowed in the account
• access to specific platform features
• number of integrations available
Such limitations are described in the relevant pricing plan.

6. Third-Party Integrations
Mestra supports integrations with third-party messaging platforms and external services. When using such integrations, users must comply with the policies and rules of the respective platforms. Mestra is not responsible for the operation, limitations, or availability of third-party services.

7. Public API
Mestra may provide a public API to allow integrations with external systems. Users must use the API in accordance with the provided technical documentation. Mestra reserves the right to limit or suspend API access in cases of misuse or excessive usage.

8. Use of Artificial Intelligence
Mestra may provide AI-powered tools to assist users in communication tasks. AI features may be used for:
• generating reply suggestions
• assisting with text creation
• supporting customer communication
workflows AI-generated outputs are provided as assistance only. Users are responsible for reviewing and deciding how to use generated content.

9. User Data
Users remain the owners of the data they store or process within the Mestra platform. Mestra acts as a technological platform that enables processing and management of such data.

10. Service Availability
Mestra aims to maintain reliable platform performance. The expected service availability target is 99.9% uptime. However, temporary interruptions may occur due to maintenance, updates, or infrastructure issues.

11. Termination of Use
Users may delete their account and stop using the service at any time. Mestra may also suspend or terminate access to the platform if these Terms are violated.

12. Limitation of Liability
The Mestra platform is provided “as is.” Mestra is not responsible for:
• actions of platform users
• operation of third-party services
• consequences of using AI-generated content

13. Changes to These Terms
Mestra may update these Terms from time to time. The latest version will always be published on the website. Continued use of the platform after changes means acceptance of the updated Terms.

14. Governing Law
These Terms are governed by the laws of the Russian Federation.

Contact Information:
If you have questions regarding these Terms, you may contact us mestra.chat@gmail.com